When selecting a
mover, we encourage consumers to choose
a moving company which is a member of AMSA.
The members of the AMSA have all agreed
to abide by the terms of our published tariffs
and to participate in the Arbitration Program
sponsored by our organization. Many AMSA
members are also participants in the AMSA
Certified Mover and Van Line Program.
AMSA Certified Movers
and Van Lines are companies that have voluntarily
agreed to abide by a Code of Conduct that
requires complete disclosure of moving information
to consumers, written estimates of charges,
timely service and prompt response to claims
and complaints. They have also agreed to
arbitrate disputes of up to $5,000 arising
from loss or damage to the articles in your
shipment. Not all movers participate in
this program. Before you make your choice
of movers, be sure to find out if they are
AMSA members and if they participate in
the AMSA Certified Mover and Van Line Program
.
Once you have compiled
a list of movers, inform them of the destination
and timing of your move. Ask them about
the types of services they offer. Also ask
them to explain their estimates in detail
and to give you a copy. Then carefully compare
to see which mover best suits your needs
and budget.
If you are moving
interstate, you should read and understand
all of the information you will receive.
In addition to brochures explaining their
various services, moving companies should
give you a copy of a consumer booklet entitled
Your Rights and Responsibilities When You
Move and information regarding the mover's
participation in a Dispute Settlement Program.
Distribution of the consumer booklet and
the requirement that movers offer shippers
neutral arbitration as a means of settling
disputes that may arise concerning loss
or damage on household goods shipments are
requirements of the Federal Motor Carrier
Safety Administration (FMCSA).
It is important to
try to make arrangements for your move well
in advance, at least four to six weeks before
the moving date.
When you choose your
mover, be sure you understand: